/* ============================================================
   Omega Light — Design System — SAC Operacional
   Paleta: Azul Petróleo | Superfícies: Claras | Fonte: Century Gothic
   ============================================================ */

:root {
  /* Brand: Azul Petróleo */
  --petrol-01: #0F363F;
  --petrol-02: #144E5B;
  --petrol-03: #186077;
  --petrol-04: #1D7192;
  --petrol-05: #2b87aa;
  --petrol-tint-1: #e7eff1;
  --petrol-tint-2: #cfdfe3;
  --petrol-tint-3: #a9c6cd;

  /* Neutrals */
  --white: #ffffff;
  --ice: #f5f5f5;
  --grey-100: #ececec;
  --grey-200: #dcdedf;
  --grey-300: #c2c6c8;
  --grey-400: #9aa1a4;
  --grey-500: #6f777b;
  --grey-600: #4c5559;
  --grey-700: #313a3e;
  --ink: #0c2127;

  /* Status */
  --success: #1f7a5a;
  --success-tint: #e3f1eb;
  --warning: #c98a16;
  --warning-tint: #f8eed6;
  --danger: #b23b3b;
  --danger-tint: #f6e4e4;
  --info: #1D7192;
  --info-tint: #e7eff1;

  /* Semantic aliases */
  --surface-page: var(--ice);
  --surface-card: var(--white);
  --surface-raised: var(--white);
  --surface-sunken: var(--petrol-tint-1);
  --surface-inverse: var(--petrol-01);
  --text-strong: var(--petrol-01);
  --text-body: var(--grey-700);
  --text-muted: var(--grey-500);
  --text-subtle: var(--grey-400);
  --text-on-accent: var(--ice);
  --text-link: var(--petrol-04);
  --brand: var(--petrol-01);
  --brand-accent: var(--petrol-04);
  --border: var(--grey-200);
  --border-strong: var(--grey-300);
  --border-on-accent: rgba(245, 245, 245, 0.18);
  --divider: var(--grey-100);
  --focus-ring: rgba(29, 113, 146, 0.45);

  /* Typography */
  --font-body: "Century Gothic", "Futura", system-ui, -apple-system, sans-serif;
  --font-heading: "Century Gothic", "Futura", system-ui, -apple-system, sans-serif;
  --fw-regular: 400;
  --fw-medium: 500;
  --fw-bold: 700;
  --fs-body: 15px;
  --fs-body-sm: 13px;
  --fs-caption: 12px;
  --fs-overline: 11px;
  --lh-normal: 1.5;
  --lh-snug: 1.2;
  --ls-heading: 0.01em;
  --ls-overline: 0.14em;

  /* Spacing */
  --space-1: 4px;
  --space-2: 8px;
  --space-3: 12px;
  --space-4: 16px;
  --space-6: 24px;
  --space-8: 32px;

  /* Effects */
  --radius-xs: 4px;
  --radius-sm: 8px;
  --radius-md: 12px;
  --radius-lg: 16px;
  --radius-xl: 24px;
  --radius-pill: 999px;
  --shadow-xs: 0 1px 2px rgba(12, 33, 39, 0.06);
  --shadow-sm: 0 1px 3px rgba(12, 33, 39, 0.08), 0 1px 2px rgba(12, 33, 39, 0.04);
  --shadow-md: 0 4px 12px rgba(12, 33, 39, 0.08), 0 2px 4px rgba(12, 33, 39, 0.04);
  --shadow-lg: 0 12px 28px rgba(12, 33, 39, 0.12), 0 4px 8px rgba(12, 33, 39, 0.05);
  --shadow-xl: 0 24px 56px rgba(12, 33, 39, 0.16);
  --ring: 0 0 0 3px var(--focus-ring);
  --ease-out: cubic-bezier(0.22, 1, 0.36, 1);
  --dur-base: 200ms;

  /* Legacy compatibility (usado em templates via var()) */
  --omega-1: var(--petrol-04);
  --omega-2: var(--petrol-03);
  --omega-3: var(--petrol-02);
  --omega-4: var(--petrol-01);
  --accent-red: var(--danger);
  --accent-blue: var(--petrol-04);
  --accent-yellow: var(--warning);
  --accent-green: var(--success);
  --accent-orange: #d97216;
  --accent-cyan: var(--petrol-04);
  --text-main: var(--text-body);
  --panel: var(--surface-card);
  --panel-strong: var(--surface-raised);
  --border-soft: var(--border);
  --glow: var(--shadow-md);
}

/* ── Reset ────────────────────────────────────────────────── */
*, *::before, *::after { box-sizing: border-box; }

body {
  margin: 0;
  font-family: var(--font-body);
  font-size: var(--fs-body);
  line-height: var(--lh-normal);
  color: var(--text-body);
  background: var(--surface-page);
  -webkit-font-smoothing: antialiased;
  text-rendering: optimizeLegibility;
}

body::before { display: none; }

h1, h2, h3, h4, h5, h6 {
  margin: 0;
  font-family: var(--font-heading);
  color: var(--text-strong);
  line-height: var(--lh-snug);
  letter-spacing: var(--ls-heading);
  font-weight: var(--fw-bold);
}

a { color: var(--text-link); text-decoration: none; }
a:hover { text-decoration: underline; }
p { margin: 0; }

/* ── Layout shell ─────────────────────────────────────────── */
.shell { display: flex; min-height: 100vh; position: relative; z-index: 1; }

/* ── Sidebar ──────────────────────────────────────────────── */
.sidebar {
  width: 250px;
  background: var(--petrol-01);
  padding: 24px 14px;
  border-right: 1px solid var(--petrol-02);
  display: flex;
  flex-direction: column;
  flex-shrink: 0;
}

.brand { display: grid; gap: 6px; }
.brand-logo {
  width: 160px;
  max-width: 100%;
  height: auto;
  display: block;
}
.brand .subtitle {
  color: var(--petrol-tint-3);
  letter-spacing: 1.5px;
  font-size: 11px;
  text-transform: uppercase;
}
.brand .tagline {
  margin-top: 8px;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 4px 10px;
  border-radius: var(--radius-pill);
  background: rgba(245, 245, 245, 0.1);
  border: 1px solid var(--border-on-accent);
  font-size: 10px;
  letter-spacing: 1.2px;
  text-transform: uppercase;
  color: var(--text-on-accent);
  width: fit-content;
}

/* ── Sidebar nav ──────────────────────────────────────────── */
nav { display: flex; flex-direction: column; gap: 2px; margin-top: 22px; flex: 1; }
nav a {
  color: var(--petrol-tint-2);
  text-decoration: none;
  padding: 9px 10px;
  border-radius: var(--radius-sm);
  display: flex;
  align-items: center;
  gap: 9px;
  font-size: 14px;
  transition: background var(--dur-base) var(--ease-out), color var(--dur-base);
}
nav a:hover {
  background: rgba(245, 245, 245, 0.1);
  color: var(--white);
  text-decoration: none;
}
nav a.active {
  background: var(--petrol-02);
  color: var(--white);
  font-weight: var(--fw-medium);
  position: relative;
}
nav a.active::after {
  content: "";
  position: absolute;
  left: 0; top: 50%;
  transform: translateY(-50%);
  width: 3px; height: 60%;
  background: var(--petrol-05);
  border-radius: 0 3px 3px 0;
}

/* ── Nav icons ────────────────────────────────────────────── */
.nav-icon {
  width: 18px;
  height: 18px;
  border-radius: 5px;
  background: rgba(245, 245, 245, 0.12);
  border: 1px solid rgba(245, 245, 245, 0.15);
  display: grid;
  place-items: center;
  flex: 0 0 18px;
}
.nav-icon::before {
  content: "";
  width: 13px;
  height: 13px;
  background: var(--ice);
  display: block;
  -webkit-mask-repeat: no-repeat;
  -webkit-mask-position: center;
  -webkit-mask-size: contain;
  mask-repeat: no-repeat;
  mask-position: center;
  mask-size: contain;
}
.nav-icon.icon-dashboard { background: rgba(29, 113, 146, 0.35); }
.nav-icon.icon-ticket    { background: rgba(29, 113, 146, 0.35); }
.nav-icon.icon-settings  { background: rgba(201, 138, 22, 0.3); }
.nav-icon.icon-logs      { background: rgba(31, 122, 90, 0.35); }
.nav-icon.icon-tv        { background: rgba(178, 59, 59, 0.3); }
.nav-icon.icon-rnc       { background: rgba(217, 114, 22, 0.3); }
.nav-icon.icon-at        { background: rgba(109, 78, 165, 0.35); }
.nav-icon.icon-users     { background: rgba(31, 122, 90, 0.3); }
.nav-icon.icon-help      { background: rgba(201, 138, 22, 0.25); }

.nav-icon.icon-dashboard::before { background: #a9c6cd; }
.nav-icon.icon-ticket::before    { background: #a9c6cd; }
.nav-icon.icon-settings::before  { background: #e2c97a; }
.nav-icon.icon-logs::before      { background: #7ec9a8; }
.nav-icon.icon-tv::before        { background: #e08080; }
.nav-icon.icon-rnc::before       { background: #e0a870; }
.nav-icon.icon-at::before        { background: #b39ddb; }
.nav-icon.icon-users::before     { background: #7ec9a8; }
.nav-icon.icon-help::before      { background: #e2c97a; }

.icon-dashboard::before { -webkit-mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M4 4h8v8H4Zm0 12h8v4H4Zm10-8h6v12h-6Zm0-4h6v2h-6Z'/></svg>"); mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M4 4h8v8H4Zm0 12h8v4H4Zm10-8h6v12h-6Zm0-4h6v2h-6Z'/></svg>"); }
.icon-ticket::before    { -webkit-mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M4 6a2 2 0 0 1 2-2h12a2 2 0 0 1 2 2v3a2 2 0 0 0 0 4v3a2 2 0 0 1-2 2H6a2 2 0 0 1-2-2v-3a2 2 0 0 0 0-4Z'/></svg>"); mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M4 6a2 2 0 0 1 2-2h12a2 2 0 0 1 2 2v3a2 2 0 0 0 0 4v3a2 2 0 0 1-2 2H6a2 2 0 0 1-2-2v-3a2 2 0 0 0 0-4Z'/></svg>"); }
.icon-settings::before  { -webkit-mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='m19.4 13.5 1.6-1-1.6-1a7.8 7.8 0 0 0-.5-1.3l1-1.6-1.4-1.4-1.6 1a7.8 7.8 0 0 0-1.3-.5l-1-1.6-2 0-1 1.6a7.8 7.8 0 0 0-1.3.5l-1.6-1L4.6 8l1 1.6a7.8 7.8 0 0 0-.5 1.3l-1.6 1 1.6 1a7.8 7.8 0 0 0 .5 1.3l-1 1.6L6 18.6l1.6-1a7.8 7.8 0 0 0 1.3.5l1 1.6h2l1-1.6a7.8 7.8 0 0 0 1.3-.5l1.6 1 1.4-1.4-1-1.6a7.8 7.8 0 0 0 .5-1.3ZM12 15a3 3 0 1 1 3-3 3 3 0 0 1-3 3Z'/></svg>"); mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='m19.4 13.5 1.6-1-1.6-1a7.8 7.8 0 0 0-.5-1.3l1-1.6-1.4-1.4-1.6 1a7.8 7.8 0 0 0-1.3-.5l-1-1.6-2 0-1 1.6a7.8 7.8 0 0 0-1.3.5l-1.6-1L4.6 8l1 1.6a7.8 7.8 0 0 0-.5 1.3l-1.6 1 1.6 1a7.8 7.8 0 0 0 .5 1.3l-1 1.6L6 18.6l1.6-1a7.8 7.8 0 0 0 1.3.5l1 1.6h2l1-1.6a7.8 7.8 0 0 0 1.3-.5l1.6 1 1.4-1.4-1-1.6a7.8 7.8 0 0 0 .5-1.3ZM12 15a3 3 0 1 1 3-3 3 3 0 0 1-3 3Z'/></svg>"); }
.icon-logs::before      { -webkit-mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M4 4h16v4H4Zm0 6h16v4H4Zm0 6h10v4H4Z'/></svg>"); mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M4 4h16v4H4Zm0 6h16v4H4Zm0 6h10v4H4Z'/></svg>"); }
.icon-tv::before        { -webkit-mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M4 6h16v10H4Zm3 12h10v2H7Zm4-16h2v2h-2Z'/></svg>"); mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M4 6h16v10H4Zm3 12h10v2H7Zm4-16h2v2h-2Z'/></svg>"); }
.nav-icon.icon-rnc::before  { background: #e0a870; -webkit-mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M12 2 1 21h22Zm1 15h-2v2h2Zm0-8h-2v6h2Z'/></svg>"); mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M12 2 1 21h22Zm1 15h-2v2h2Zm0-8h-2v6h2Z'/></svg>"); }
.nav-icon.icon-at::before   { background: #b39ddb; -webkit-mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M9 16.2l-3.5-3.5L4 14.2l5 5 12-12-1.5-1.5Z'/></svg>"); mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M9 16.2l-3.5-3.5L4 14.2l5 5 12-12-1.5-1.5Z'/></svg>"); }
.nav-icon.icon-users::before { background: #7ec9a8; -webkit-mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M16 11c1.66 0 3-1.34 3-3s-1.34-3-3-3-3 1.34-3 3 1.34 3 3 3zm-8 0c1.66 0 3-1.34 3-3S9.66 5 8 5 5 6.34 5 8s1.34 3 3 3zm0 2c-2.33 0-7 1.17-7 3.5V19h14v-2.5c0-2.33-4.67-3.5-7-3.5zm8 0c-.29 0-.62.02-.97.05C16.19 13.89 17 14.6 17 15.5V19h6v-2.5c0-2.33-4.67-3.5-7-3.5z'/></svg>"); mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M16 11c1.66 0 3-1.34 3-3s-1.34-3-3-3-3 1.34-3 3 1.34 3 3 3zm-8 0c1.66 0 3-1.34 3-3S9.66 5 8 5 5 6.34 5 8s1.34 3 3 3zm0 2c-2.33 0-7 1.17-7 3.5V19h14v-2.5c0-2.33-4.67-3.5-7-3.5zm8 0c-.29 0-.62.02-.97.05C16.19 13.89 17 14.6 17 15.5V19h6v-2.5c0-2.33-4.67-3.5-7-3.5z'/></svg>"); }
.nav-icon.icon-help::before  { background: #e2c97a; -webkit-mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M12 2C6.48 2 2 6.48 2 12s4.48 10 10 10 10-4.48 10-10S17.52 2 12 2zm1 17h-2v-2h2v2zm2.07-7.75-.9.92C13.45 12.9 13 13.5 13 15h-2v-.5c0-1.1.45-2.1 1.17-2.83l1.24-1.26c.37-.36.59-.86.59-1.41 0-1.1-.9-2-2-2s-2 .9-2 2H8c0-2.21 1.79-4 4-4s4 1.79 4 4c0 .88-.36 1.68-.93 2.25z'/></svg>"); mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M12 2C6.48 2 2 6.48 2 12s4.48 10 10 10 10-4.48 10-10S17.52 2 12 2zm1 17h-2v-2h2v2zm2.07-7.75-.9.92C13.45 12.9 13 13.5 13 15h-2v-.5c0-1.1.45-2.1 1.17-2.83l1.24-1.26c.37-.36.59-.86.59-1.41 0-1.1-.9-2-2-2s-2 .9-2 2H8c0-2.21 1.79-4 4-4s4 1.79 4 4c0 .88-.36 1.68-.93 2.25z'/></svg>"); }

/* ── Badge role ───────────────────────────────────────────── */
.badge-role { display:inline-block; padding:2px 10px; border-radius:var(--radius-pill); font-size:11px; font-weight:600; letter-spacing:.5px; text-transform:uppercase; }
.badge-role.admin       { background: var(--info-tint); color: var(--info); }
.badge-role.operacional { background: var(--petrol-tint-1); color: var(--petrol-03); }
.badge-role.vendedor    { background: var(--success-tint); color: var(--success); }

/* ── Notification bell ────────────────────────────────────── */
.notif-bell { margin-left:auto; text-decoration:none; font-size:16px; position:relative; display:inline-flex; align-items:center; }
.notif-count { position:absolute; top:-4px; right:-6px; background: var(--danger); color:#fff; border-radius:10px; font-size:10px; font-weight:700; min-width:16px; height:16px; display:flex; align-items:center; justify-content:center; padding:0 3px; }

/* ── Sync status ──────────────────────────────────────────── */
.sync-status { display:flex; align-items:center; gap:8px; }
.sync-status .dot { width: 8px; height: 8px; border-radius: 50%; background: var(--warning); }
.sync-status .dot.ok   { background: var(--success); }
.sync-status .dot.fail { background: var(--danger); }

/* ── Btn icon ─────────────────────────────────────────────── */
.btn-icon { background: var(--white); border: 1px solid var(--border-strong); border-radius: var(--radius-xs); color: var(--text-muted); cursor: pointer; padding: 4px 8px; font-size: 13px; transition: all .2s; }
.btn-icon:hover { background: var(--petrol-tint-1); color: var(--petrol-04); border-color: var(--petrol-04); }
.btn-icon.btn-danger:hover { background: var(--danger-tint); color: var(--danger); border-color: var(--danger); }

/* ── Main content ─────────────────────────────────────────── */
.content { flex: 1; padding: 28px 32px; min-width: 0; }

/* ── Cards ────────────────────────────────────────────────── */
.card {
  background: var(--surface-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 20px;
  box-shadow: var(--shadow-sm);
  position: relative;
  overflow: hidden;
}
.card::before, .card::after { display: none; }
.card h3 {
  margin: 0 0 12px;
  font-size: var(--fs-overline);
  letter-spacing: var(--ls-overline);
  text-transform: uppercase;
  color: var(--text-muted);
  font-weight: 600;
}
.card .value {
  font-size: 32px;
  font-weight: 700;
  color: var(--text-strong);
}
.cards { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 16px; margin-top: 16px; }
.grid  { display: grid; grid-template-columns: repeat(auto-fit, minmax(280px, 1fr)); gap: 16px; margin-top: 24px; }

/* ── Hero strip ───────────────────────────────────────────── */
.hero {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 16px 20px;
  background: var(--petrol-01);
  border-radius: var(--radius-lg);
  border: 1px solid var(--petrol-02);
  box-shadow: var(--shadow-md);
  color: var(--white);
}
.hero h1 { margin: 0; font-size: 20px; letter-spacing: 0.3px; color: var(--white); }
.hero p  { margin: 4px 0 0; color: var(--petrol-tint-3); font-size: 13px; }
.pulse {
  padding: 5px 14px;
  border: 1px solid rgba(31, 122, 90, 0.6);
  border-radius: var(--radius-pill);
  background: rgba(31, 122, 90, 0.18);
  color: #5cb896;
  text-transform: uppercase;
  letter-spacing: 1px;
  font-size: 11px;
  animation: pulse 1.4s infinite;
}
@keyframes pulse {
  0%   { box-shadow: 0 0 0 0 rgba(31,122,90,0.5); }
  70%  { box-shadow: 0 0 0 10px rgba(31,122,90,0); }
  100% { box-shadow: 0 0 0 0 rgba(31,122,90,0); }
}

/* ── Badges (status de ticket) ────────────────────────────── */
.badge { padding: 3px 9px; border-radius: var(--radius-sm); font-size: 13px; font-weight: 500; }
.badge.aberto      { background: var(--danger-tint); color: var(--danger); }
.badge.atendimento { background: var(--info-tint); color: var(--info); }
.badge.aguardando  { background: var(--warning-tint); color: var(--warning); }
.badge.resolvido   { background: var(--success-tint); color: var(--success); }
.badge.sla         { background: var(--warning-tint); color: var(--warning); animation: pulse 1.2s infinite; }

/* ── Tabelas ──────────────────────────────────────────────── */
#tickets-table { width: 100%; border-collapse: collapse; }
#tickets-table th, #tickets-table td { padding: 10px; border-bottom: 1px solid var(--border); }
#tickets-table tbody tr { cursor: pointer; }
#tickets-table tbody tr:hover { background: var(--petrol-tint-1); }

/* ── Toolbar ──────────────────────────────────────────────── */
.toolbar { display: flex; gap: 12px; margin-bottom: 16px; flex-wrap: wrap; }
.toolbar input, .toolbar select, .toolbar button {
  padding: 8px 12px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border-strong);
  background: var(--white);
  color: var(--text-body);
  font-family: var(--font-body);
  font-size: var(--fs-body-sm);
}
.toolbar input:focus, .toolbar select:focus {
  outline: none;
  border-color: var(--petrol-04);
  box-shadow: var(--ring);
}
.filter-label { font-size: var(--fs-overline); letter-spacing: 0.9px; text-transform: uppercase; color: var(--text-muted); align-self: center; }

/* ── Dashboard filters ────────────────────────────────────── */
#dashboard-filters { margin-top: 0; background: var(--white); padding: 14px 16px; border-radius: var(--radius-md); border: 1px solid var(--border); box-shadow: var(--shadow-xs); }
#dashboard-filters input,
#dashboard-filters select {
  padding: 7px 10px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border-strong);
  background: var(--white);
  color: var(--text-body);
  font-family: var(--font-body);
  font-size: 13px;
}

/* ── Heatmap ──────────────────────────────────────────────── */
#heatmap { display: grid; grid-template-columns: repeat(auto-fit, minmax(70px, 1fr)); gap: 10px; }
.heat-cell {
  padding: 10px 12px 12px;
  border-radius: var(--radius-md);
  background: var(--white);
  display: flex;
  flex-direction: column;
  gap: 8px;
  border: 1px solid var(--border);
  box-shadow: var(--shadow-xs);
}
.heat-cell span {
  font-size: 10px;
  letter-spacing: 0.8px;
  text-transform: uppercase;
  color: var(--text-muted);
}
.heat-cell strong {
  font-size: 20px;
  font-weight: 700;
  color: var(--text-strong);
  background: var(--petrol-tint-1);
  border-radius: var(--radius-xs);
  padding: 4px 6px;
  width: fit-content;
  min-width: 28px;
  text-align: center;
  border: 1px solid var(--border);
}

/* ── Dynamic filters ──────────────────────────────────────── */
#dynamic-filters { margin-top: 16px; }
#filters-container { display: grid; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); gap: 12px; margin-top: 10px; }
.filter-row { display: flex; gap: 8px; align-items: center; background: var(--white); padding: 10px; border-radius: var(--radius-sm); border: 1px solid var(--border); }
.filter-row select, .filter-row input { flex: 1; padding: 7px 9px; border-radius: var(--radius-xs); border: 1px solid var(--border-strong); background: var(--white); color: var(--text-body); font-family: var(--font-body); font-size: 13px; }
.filter-row button { padding: 5px 10px; border-radius: var(--radius-xs); border: none; background: var(--danger); color: #fff; cursor: pointer; font-size: 13px; }
.toolbar button#add-filter { background: var(--petrol-04); color: var(--white); border: none; }
.toolbar button#export     { background: var(--success); color: var(--white); border: none; }

/* ── Login ────────────────────────────────────────────────── */
.login-body { display: flex; justify-content: center; align-items: center; min-height: 100vh; background: var(--petrol-01); }
.login-panel {
  background: var(--white);
  padding: 36px 32px;
  border-radius: var(--radius-xl);
  width: 340px;
  box-shadow: var(--shadow-xl);
  border: 1px solid var(--border);
}
.login-panel h1 { margin: 0 0 16px; font-size: 20px; color: var(--text-strong); display: none; }
.login-panel input, .login-panel button {
  width: 100%; margin-bottom: 12px; padding: 10px 12px;
  border-radius: var(--radius-sm); border: 1px solid var(--border-strong);
  font-family: var(--font-body); font-size: 14px;
}
.login-panel input { background: var(--white); color: var(--text-body); }
.login-panel input:focus { outline: none; border-color: var(--petrol-04); box-shadow: var(--ring); }
.login-panel button { background: var(--petrol-01); color: var(--white); cursor: pointer; border: none; font-weight: var(--fw-bold); letter-spacing: 0.5px; }
.login-panel button:hover { background: var(--petrol-02); }
.login-logo {
  width: 170px; max-width: 80%; height: auto; display: block; margin: 0 auto 18px;
}
.login-tagline {
  text-align: center; font-size: 11px; color: var(--text-muted);
  letter-spacing: 1.8px; text-transform: uppercase; margin: 0 0 24px;
}
.login-flash { margin-bottom: 14px; }
.login-flash .flash { margin-bottom: 6px; }

/* ── TV view ──────────────────────────────────────────────── */
.tv-body { background: var(--petrol-01); color: var(--ice); }
.tv-header { display: flex; justify-content: space-between; align-items: center; padding: 24px; }
.tv-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; padding: 24px; }

/* ── Modais ───────────────────────────────────────────────── */
.modal { position: fixed; inset: 0; background: rgba(12, 33, 39, 0.65); display: none; align-items: center; justify-content: center; z-index: 999; }
.modal.open { display: flex; }
.modal-content { width: min(920px, 92vw); background: var(--white); border: 1px solid var(--border); border-radius: var(--radius-lg); box-shadow: var(--shadow-xl); padding: 18px; }
.modal-header { display: flex; align-items: center; justify-content: space-between; }
.modal-close { background: var(--danger); border: none; color: #fff; padding: 5px 12px; border-radius: var(--radius-sm); cursor: pointer; }
.modal-body { margin-top: 12px; max-height: 60vh; overflow: auto; }
#modal-table { width: 100%; border-collapse: collapse; }
#modal-table th, #modal-table td { padding: 10px; border-bottom: 1px solid var(--border); }
.modal-body tr { cursor: pointer; }
.modal-body tr:hover { background: var(--petrol-tint-1); }
.modal-footer { margin-top: 12px; text-align: right; }
.modal-footer a { color: var(--text-link); text-decoration: none; }

/* ── Ticket detail ────────────────────────────────────────── */
.detail-hero { display: flex; justify-content: space-between; align-items: center; margin-bottom: 16px; }
.detail-sub { color: var(--text-muted); margin-top: 6px; max-width: 900px; }
.detail-actions { display: flex; gap: 10px; }
.btn-ghost   { padding: 7px 12px; border: 1px solid var(--border-strong); border-radius: var(--radius-sm); color: var(--text-body); text-decoration: none; }
.btn-primary { padding: 7px 12px; border-radius: var(--radius-sm); background: var(--petrol-04); color: var(--white); text-decoration: none; box-shadow: var(--shadow-sm); }
.detail-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(280px, 1fr)); gap: 16px; }
.meta-grid   { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 12px; }
.meta-grid div    { background: var(--surface-sunken); border: 1px solid var(--border); padding: 10px; border-radius: var(--radius-sm); }
.meta-grid span   { display: block; font-size: 11px; color: var(--text-muted); text-transform: uppercase; letter-spacing: 0.6px; }
.meta-grid strong { font-size: 14px; color: var(--text-strong); }
.detail-description { white-space: pre-wrap; line-height: 1.5; color: var(--text-body); }
.attachment-list { list-style: none; padding: 0; margin: 0; display: grid; gap: 6px; }
.attachment-list a { color: var(--text-link); text-decoration: none; word-break: break-all; }

/* ── Status icons ─────────────────────────────────────────── */
.status-icon { width: 30px; height: 30px; border-radius: var(--radius-sm); background: var(--petrol-tint-1); border: 1px solid var(--border); display: flex; align-items: center; justify-content: center; margin-bottom: 10px; }
.status-icon::before { content: ""; width: 16px; height: 16px; background: var(--petrol-03); display: block; -webkit-mask-repeat: no-repeat; -webkit-mask-position: center; -webkit-mask-size: contain; mask-repeat: no-repeat; mask-position: center; mask-size: contain; }

.icon-clock::before    { -webkit-mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M12 2a10 10 0 1 0 10 10A10 10 0 0 0 12 2Zm1 11h5v-2h-4V6h-2Z'/></svg>"); mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M12 2a10 10 0 1 0 10 10A10 10 0 0 0 12 2Zm1 11h5v-2h-4V6h-2Z'/></svg>"); }
.icon-check::before    { -webkit-mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='m9 16.2l-3.5-3.5L4 14.2l5 5 12-12-1.5-1.5Z'/></svg>"); mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='m9 16.2l-3.5-3.5L4 14.2l5 5 12-12-1.5-1.5Z'/></svg>"); }
.icon-x::before        { -webkit-mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='m19 6.4l-1.4-1.4L12 10.6 6.4 5 5 6.4 10.6 12 5 17.6 6.4 19 12 13.4 17.6 19 19 17.6 13.4 12Z'/></svg>"); mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='m19 6.4l-1.4-1.4L12 10.6 6.4 5 5 6.4 10.6 12 5 17.6 6.4 19 12 13.4 17.6 19 19 17.6 13.4 12Z'/></svg>"); }
.icon-phone::before    { -webkit-mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M6.6 10.8a15 15 0 0 0 6.6 6.6l2.2-2.2a1 1 0 0 1 1-.24 11 11 0 0 0 3.4.54 1 1 0 0 1 1 1V20a1 1 0 0 1-1 1A17 17 0 0 1 3 4a1 1 0 0 1 1-1h3.9a1 1 0 0 1 1 1 11 11 0 0 0 .54 3.4 1 1 0 0 1-.24 1Z'/></svg>"); mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M6.6 10.8a15 15 0 0 0 6.6 6.6l2.2-2.2a1 1 0 0 1 1-.24 11 11 0 0 0 3.4.54 1 1 0 0 1 1 1V20a1 1 0 0 1-1 1A17 17 0 0 1 3 4a1 1 0 0 1 1-1h3.9a1 1 0 0 1 1 1 11 11 0 0 0 .54 3.4 1 1 0 0 1-.24 1Z'/></svg>"); }
.icon-file::before     { -webkit-mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8Zm0 2.5L18.5 9H14Z'/></svg>"); mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8Zm0 2.5L18.5 9H14Z'/></svg>"); }
.icon-eye::before      { -webkit-mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M12 5c-7 0-10 7-10 7s3 7 10 7 10-7 10-7-3-7-10-7Zm0 11a4 4 0 1 1 4-4 4 4 0 0 1-4 4Z'/></svg>"); mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M12 5c-7 0-10 7-10 7s3 7 10 7 10-7 10-7-3-7-10-7Zm0 11a4 4 0 1 1 4-4 4 4 0 0 1-4 4Z'/></svg>"); }
.icon-calendar::before { -webkit-mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M7 2h2v2h6V2h2v2h3v18H4V4h3Zm13 6H4v12h16Z'/></svg>"); mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M7 2h2v2h6V2h2v2h3v18H4V4h3Zm13 6H4v12h16Z'/></svg>"); }
.icon-headset::before  { -webkit-mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M12 2a8 8 0 0 0-8 8v8a2 2 0 0 0 2 2h3v-8H6v-2a6 6 0 0 1 12 0v2h-3v8h3a2 2 0 0 0 2-2v-8a8 8 0 0 0-8-8Z'/></svg>"); mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M12 2a8 8 0 0 0-8 8v8a2 2 0 0 0 2 2h3v-8H6v-2a6 6 0 0 1 12 0v2h-3v8h3a2 2 0 0 0 2-2v-8a8 8 0 0 0-8-8Z'/></svg>"); }
.icon-truck::before    { -webkit-mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M3 6h11v10H3Zm12 3h4l2 3v4h-6ZM7 18a2 2 0 1 0 2 2 2 2 0 0 0-2-2Zm10 0a2 2 0 1 0 2 2 2 2 0 0 0-2-2Z'/></svg>"); mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M3 6h11v10H3Zm12 3h4l2 3v4h-6ZM7 18a2 2 0 1 0 2 2 2 2 0 0 0-2-2Zm10 0a2 2 0 1 0 2 2 2 2 0 0 0-2-2Z'/></svg>"); }
.icon-alert::before    { -webkit-mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M12 2 1 21h22Zm1 15h-2v2h2Zm0-8h-2v6h2Z'/></svg>"); mask-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='black' d='M12 2 1 21h22Zm1 15h-2v2h2Zm0-8h-2v6h2Z'/></svg>"); }

/* ── Status icon background-image fallbacks ───────────────── */
.status-icon.icon-clock    { background-image: url("data:image/svg+xml;utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='%231D7192' d='M12 2a10 10 0 1 0 10 10A10 10 0 0 0 12 2Zm1 11h5v-2h-4V6h-2Z'/%3E%3C/svg%3E"); }
.status-icon.icon-check    { background-image: url("data:image/svg+xml;utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='%231f7a5a' d='m9 16.2l-3.5-3.5L4 14.2l5 5 12-12-1.5-1.5Z'/%3E%3C/svg%3E"); }
.status-icon.icon-x        { background-image: url("data:image/svg+xml;utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='%23b23b3b' d='m19 6.4l-1.4-1.4L12 10.6 6.4 5 5 6.4 10.6 12 5 17.6 6.4 19 12 13.4 17.6 19 19 17.6 13.4 12Z'/%3E%3C/svg%3E"); }
.status-icon.icon-phone    { background-image: url("data:image/svg+xml;utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='%231D7192' d='M6.6 10.8a15 15 0 0 0 6.6 6.6l2.2-2.2a1 1 0 0 1 1-.24 11 11 0 0 0 3.4.54 1 1 0 0 1 1 1V20a1 1 0 0 1-1 1A17 17 0 0 1 3 4a1 1 0 0 1 1-1h3.9a1 1 0 0 1 1 1 11 11 0 0 0 .54 3.4 1 1 0 0 1-.24 1Z'/%3E%3C/svg%3E"); }
.status-icon.icon-file     { background-image: url("data:image/svg+xml;utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='%231D7192' d='M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8Zm0 2.5L18.5 9H14Z'/%3E%3C/svg%3E"); }
.status-icon.icon-eye      { background-image: url("data:image/svg+xml;utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='%231D7192' d='M12 5c-7 0-10 7-10 7s3 7 10 7 10-7 10-7-3-7-10-7Zm0 11a4 4 0 1 1 4-4 4 4 0 0 1-4 4Z'/%3E%3C/svg%3E"); }
.status-icon.icon-calendar { background-image: url("data:image/svg+xml;utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='%231D7192' d='M7 2h2v2h6V2h2v2h3v18H4V4h3Zm13 6H4v12h16Z'/%3E%3C/svg%3E"); }
.status-icon.icon-headset  { background-image: url("data:image/svg+xml;utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='%231D7192' d='M12 2a8 8 0 0 0-8 8v8a2 2 0 0 0 2 2h3v-8H6v-2a6 6 0 0 1 12 0v2h-3v8h3a2 2 0 0 0 2-2v-8a8 8 0 0 0-8-8Z'/%3E%3C/svg%3E"); }
.status-icon.icon-truck    { background-image: url("data:image/svg+xml;utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='%231D7192' d='M3 6h11v10H3Zm12 3h4l2 3v4h-6ZM7 18a2 2 0 1 0 2 2 2 2 0 0 0-2-2Zm10 0a2 2 0 1 0 2 2 2 2 0 0 0-2-2Z'/%3E%3C/svg%3E"); }
.status-icon.icon-alert    { background-image: url("data:image/svg+xml;utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='%23c98a16' d='M12 2 1 21h22Zm1 15h-2v2h2Zm0-8h-2v6h2Z'/%3E%3C/svg%3E"); }

/* ── Hamburger ────────────────────────────────────────────── */
.hamburger {
  display: none;
  position: fixed;
  top: 14px; left: 14px;
  z-index: 1100;
  width: 40px; height: 40px;
  border-radius: var(--radius-sm);
  background: var(--petrol-01);
  border: 1px solid var(--petrol-02);
  cursor: pointer;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 5px;
  padding: 0;
}
.hamburger span {
  display: block;
  width: 18px; height: 2px;
  background: var(--white);
  border-radius: 2px;
  transition: all 0.2s;
}
.sidebar-overlay {
  display: none;
  position: fixed; inset: 0;
  background: rgba(12, 33, 39, 0.5);
  z-index: 900;
}

/* ── Sidebar flex / footer ────────────────────────────────── */
.sidebar nav { flex: 1; }

.sidebar-footer { margin-top: auto; padding-top: 16px; border-top: 1px solid rgba(245, 245, 245, 0.12); }
.user-row { display: flex; align-items: center; gap: 10px; padding: 6px 0 10px; }
.user-avatar {
  width: 32px; height: 32px; border-radius: 50%;
  background: var(--petrol-03);
  display: flex; align-items: center; justify-content: center;
  font-size: 13px; font-weight: 700; color: var(--white);
  flex-shrink: 0; text-transform: uppercase;
  border: 1px solid var(--border-on-accent);
}
.user-meta   { flex: 1; min-width: 0; }
.user-name   { font-size: 13px; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; color: var(--white); }
.user-role   { font-size: 10px; color: var(--petrol-tint-3); text-transform: uppercase; letter-spacing: 0.8px; margin-top: 2px; }
.btn-logout {
  display: block; width: 100%; padding: 7px; text-align: center;
  border-radius: var(--radius-sm); border: 1px solid rgba(178, 59, 59, 0.45);
  background: rgba(178, 59, 59, 0.1); color: #e08080;
  text-decoration: none; font-size: 11px; letter-spacing: 0.8px;
  text-transform: uppercase; transition: all 0.15s;
}
.btn-logout:hover { background: rgba(178, 59, 59, 0.22); border-color: rgba(178, 59, 59, 0.7); text-decoration: none; }

/* ── Flash messages ───────────────────────────────────────── */
.flash-wrap { padding: 0 0 12px; }
.flash {
  padding: 10px 16px; border-radius: var(--radius-sm); margin-bottom: 8px;
  font-size: 13px; display: flex; align-items: center; gap: 8px;
}
.flash.error   { background: var(--danger-tint);  border: 1px solid rgba(178,59,59,0.3);  color: var(--danger); }
.flash.success { background: var(--success-tint); border: 1px solid rgba(31,122,90,0.3);  color: var(--success); }
.flash.info    { background: var(--info-tint);    border: 1px solid rgba(29,113,146,0.3); color: var(--info); }

/* ── Toasts ───────────────────────────────────────────────── */
.toast-host { position: fixed; top: 20px; right: 20px; z-index: 9999; display: flex; flex-direction: column; gap: 8px; pointer-events: none; }
.toast {
  min-width: 230px; max-width: 340px; padding: 11px 16px; border-radius: var(--radius-md);
  font-size: 13px; pointer-events: all; box-shadow: var(--shadow-md);
  animation: toastIn 0.22s cubic-bezier(.16,1,.3,1);
}
.toast.ok   { background: var(--success-tint); border: 1px solid rgba(31,122,90,0.3);  color: var(--success); }
.toast.err  { background: var(--danger-tint);  border: 1px solid rgba(178,59,59,0.3);  color: var(--danger); }
.toast.info { background: var(--info-tint);    border: 1px solid rgba(29,113,146,0.3); color: var(--info); }
@keyframes toastIn { from { opacity:0; transform:translateX(30px); } to { opacity:1; transform:translateX(0); } }

/* ── Config tabs ──────────────────────────────────────────── */
.tabs { display: flex; gap: 4px; border-bottom: 1px solid var(--border); margin-bottom: 24px; flex-wrap: wrap; }
.tab-btn {
  padding: 8px 16px; border-radius: var(--radius-sm) var(--radius-sm) 0 0;
  border: 1px solid transparent; border-bottom: none;
  background: transparent; color: var(--text-muted); cursor: pointer;
  font-family: var(--font-body); font-size: 13px; transition: all 0.15s;
}
.tab-btn:hover { color: var(--text-strong); background: var(--petrol-tint-1); }
.tab-btn.active { background: var(--white); border-color: var(--border); color: var(--petrol-04); font-weight: var(--fw-medium); margin-bottom: -1px; }
.tab-pane        { display: none; }
.tab-pane.active { display: block; }

/* ── Forms ────────────────────────────────────────────────── */
.form-section { margin-bottom: 24px; }
.form-section h3 {
  font-size: 11px; letter-spacing: 1.2px; text-transform: uppercase;
  color: var(--text-muted); margin: 0 0 14px;
  padding-bottom: 8px; border-bottom: 1px solid var(--border);
}
.form-row   { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 14px; }
.form-group { margin-bottom: 14px; }
.form-group label, .card form > label {
  display: block; font-size: 11px; letter-spacing: 0.7px;
  text-transform: uppercase; color: var(--text-muted); margin-bottom: 6px;
}
.card form input[type=text],
.card form input[type=number],
.card form input[type=password],
.card form textarea,
.card form select {
  width: 100%; padding: 8px 11px; border-radius: var(--radius-sm);
  border: 1px solid var(--border-strong); background: var(--white);
  color: var(--text-body); font-family: var(--font-body); font-size: 13px;
  transition: border-color 0.15s, box-shadow 0.15s;
}
.card form input:focus,
.card form textarea:focus,
.card form select:focus { outline: none; border-color: var(--petrol-04); box-shadow: var(--ring); }
.card form textarea { min-height: 76px; resize: vertical; font-size: 12px; font-family: 'Courier New', monospace; }
.config-actions { display: flex; gap: 10px; flex-wrap: wrap; padding-top: 20px; border-top: 1px solid var(--border); margin-top: 24px; }

/* ── Buttons ──────────────────────────────────────────────── */
.btn {
  padding: 8px 16px; border-radius: var(--radius-sm); border: none; cursor: pointer;
  font-family: var(--font-body); font-size: 13px; letter-spacing: 0.3px;
  transition: all 0.15s; text-decoration: none;
  display: inline-flex; align-items: center; gap: 6px;
}
.btn-save  { background: var(--petrol-04); color: var(--white); box-shadow: var(--shadow-sm); }
.btn-save:hover  { background: var(--petrol-03); }
.btn-test  { background: var(--success-tint); border: 1px solid rgba(31,122,90,0.3);   color: var(--success); }
.btn-test:hover  { background: #c5e8da; }
.btn-sync  { background: var(--info-tint);    border: 1px solid rgba(29,113,146,0.3);  color: var(--info); }
.btn-sync:hover  { background: var(--petrol-tint-2); }
.btn-load  { background: var(--warning-tint); border: 1px solid rgba(201,138,22,0.3);  color: var(--warning); }
.btn-load:hover  { background: #f0dfb3; }

/* ── Page header ──────────────────────────────────────────── */
.page-header { display: flex; align-items: center; justify-content: space-between; margin-bottom: 18px; }
.page-header h2  { margin: 0; font-size: 20px; color: var(--text-strong); }
.page-header .sub { color: var(--text-muted); font-size: 13px; margin-top: 3px; }

/* ── Table headers ────────────────────────────────────────── */
#tickets-table th, #logs-table th, #alerts-table th, #modal-table th,
#modal-desc-table th, #modal-desc-table-tickets th {
  color: var(--text-muted); font-size: 11px; letter-spacing: 0.8px; text-transform: uppercase;
  padding: 8px 10px; font-weight: 600; background: var(--petrol-tint-1);
}

/* ── Insights ─────────────────────────────────────────────── */
.card.insights ul { list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 8px; }
.card.insights li {
  padding: 8px 12px; border-radius: var(--radius-sm);
  background: var(--petrol-tint-1); border-left: 3px solid var(--petrol-04);
  font-size: 13px; color: var(--text-body);
}
.trend { margin-top: 12px; font-size: 12px; color: var(--text-muted); letter-spacing: 0.5px; }

/* ── Ranking ──────────────────────────────────────────────── */
#ranking { list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 6px; }
#ranking li {
  display: flex; justify-content: space-between; align-items: center;
  padding: 8px 12px; border-radius: var(--radius-sm);
  background: var(--white); border: 1px solid var(--border);
  font-size: 13px;
}

/* ── Status cards ─────────────────────────────────────────── */
#status-desc-cards, #status-desc-cards-tickets { margin-top: 12px; }
.status-card { background: var(--white); border: 1px solid var(--border); border-radius: var(--radius-lg); padding: 16px; box-shadow: var(--shadow-sm); cursor: pointer; transition: transform 0.12s ease, box-shadow 0.12s ease; }
.status-card:hover { transform: translateY(-2px); box-shadow: var(--shadow-md); }
.status-count { font-size: 28px; font-weight: 700; color: var(--text-strong); }
.status-label { font-size: 11px; letter-spacing: 0.8px; text-transform: uppercase; color: var(--text-muted); margin-top: 4px; }
.status-red    { border-color: rgba(178,59,59,0.4); }
.status-blue   { border-color: rgba(29,113,146,0.4); }
.status-yellow { border-color: rgba(201,138,22,0.4); }
.status-green  { border-color: rgba(31,122,90,0.4); }
.status-gray   { border-color: var(--border); }
.status-red    .status-icon::before { background: var(--danger); }
.status-blue   .status-icon::before { background: var(--info); }
.status-yellow .status-icon::before { background: var(--warning); }
.status-green  .status-icon::before { background: var(--success); }
.status-gray   .status-icon::before { background: var(--text-muted); }
.status-red    .status-count { color: var(--danger); }
.status-blue   .status-count { color: var(--info); }
.status-yellow .status-count { color: var(--warning); }
.status-green  .status-count { color: var(--success); }

/* ── TV cards ─────────────────────────────────────────────── */
.tv-cards { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 12px; padding: 0 24px 12px; }
.tv-cards .status-card { background: rgba(15, 54, 63, 0.85); border-color: rgba(245,245,245,0.15); }
.tv-cards .status-count { color: var(--ice); }
.tv-cards .status-label { color: var(--petrol-tint-3); }

/* ── SLA pills ────────────────────────────────────────────── */
.sla-phase-card   { display:flex; flex-direction:column; align-items:center; gap:10px; padding:20px 16px; min-width:200px; }
.sla-phase-label  { font-size:10px; letter-spacing:.9px; text-transform:uppercase; color: var(--text-muted); font-weight:600; }
.sla-phase-pct    { font-size:48px; font-weight:800; line-height:1; color: var(--text-strong); }
.sla-phase-detail { display:flex; gap:6px; flex-wrap:wrap; justify-content:center; }
.sla-pill         { display:inline-block; padding:2px 8px; border-radius: var(--radius-pill); font-size:11px; font-weight:600; white-space:nowrap; }
.sla-pill.ok      { background: var(--success-tint); color: var(--success); }
.sla-pill.fail    { background: var(--danger-tint);  color: var(--danger); }
.sla-pill.warn    { background: var(--warning-tint); color: var(--warning); }
.sla-pill.pending { background: var(--grey-100);     color: var(--text-muted); }

/* ── Help ─────────────────────────────────────────────────── */
.help-wrap { display:flex; gap:32px; align-items:flex-start; }
.help-nav  { position:sticky; top:24px; min-width:180px; background: var(--white); border:1px solid var(--border); border-radius: var(--radius-md); padding:16px; display:flex; flex-direction:column; gap:4px; box-shadow: var(--shadow-xs); }
.help-nav a { color: var(--text-muted); text-decoration:none; font-size:13px; padding:6px 10px; border-radius:var(--radius-sm); transition:all .2s; }
.help-nav a:hover { background: var(--petrol-tint-1); color: var(--petrol-04); text-decoration: none; }
.help-content { flex:1; }
.help-content section { margin-bottom:40px; }
.help-content h2 { color: var(--text-strong); font-size:18px; font-weight:700; margin:0 0 12px; padding-bottom:8px; border-bottom:1px solid var(--border); }
.help-content h3 { color: var(--text-muted); font-size:13px; font-weight:600; text-transform:uppercase; letter-spacing:.8px; margin:18px 0 8px; }
.help-content p  { color: var(--text-body); font-size:14px; line-height:1.7; margin:0 0 10px; }
.help-content ul, .help-content ol { color: var(--text-body); font-size:14px; line-height:1.9; padding-left:20px; margin:0 0 10px; }
.help-content li { margin-bottom:2px; }
.help-content code { background: var(--petrol-tint-1); color: var(--petrol-04); padding:1px 6px; border-radius:var(--radius-xs); font-size:12px; font-family:monospace; }
.help-content a { color: var(--text-link); }
.help-content a:hover { text-decoration:underline; }
.help-tip { background: var(--info-tint); border-left:3px solid var(--info); border-radius:0 var(--radius-sm) var(--radius-sm) 0; padding:12px 16px; margin:14px 0; color: var(--text-body); font-size:13px; line-height:1.6; }
.help-tip strong { color: var(--info); }
.help-divider { border:none; border-top:1px solid var(--border); margin:0 0 40px; }
@media (max-width:900px) { .help-wrap { flex-direction:column; } .help-nav { position:static; width:100%; min-width:unset; flex-direction:row; flex-wrap:wrap; } }

/* ── Scrollbar ────────────────────────────────────────────── */
::-webkit-scrollbar { width: 8px; height: 8px; }
::-webkit-scrollbar-track { background: var(--grey-100); }
::-webkit-scrollbar-thumb { background: var(--grey-300); border-radius: 4px; border: 2px solid var(--grey-100); }
::-webkit-scrollbar-thumb:hover { background: var(--grey-400); }

/* ── Responsive ───────────────────────────────────────────── */
@media (max-width: 900px) {
  .hamburger { display: flex; }

  .sidebar {
    position: fixed;
    top: 0; left: 0;
    height: 100vh;
    width: 260px;
    z-index: 1000;
    transform: translateX(-100%);
    transition: transform 0.25s cubic-bezier(.16,1,.3,1);
    overflow-y: auto;
  }
  .sidebar-open .sidebar { transform: translateX(0); }
  .sidebar-open .sidebar-overlay { display: block; }

  .content { padding: 68px 16px 24px; width: 100%; }
  .shell { flex-direction: column; }

  .cards { grid-template-columns: repeat(auto-fit, minmax(140px, 1fr)); }
  .grid  { grid-template-columns: 1fr; }
  .meta-grid   { grid-template-columns: 1fr 1fr; }
  .detail-grid { grid-template-columns: 1fr; }
  .form-row    { grid-template-columns: 1fr; }

  #heatmap { grid-template-columns: repeat(4, 1fr); gap: 6px; }
  .toolbar { gap: 8px; }
  .card > div[style*="overflow-x"], section.card { overflow-x: auto; }
  #tickets-table, #logs-table, #alerts-table, #rnc-table, #at-table, #modal-table, #modal-desc-table { min-width: 580px; }

  .hero { flex-direction: column; gap: 10px; align-items: flex-start; }
  .page-header { flex-direction: column; gap: 10px; align-items: flex-start; }
  .modal-content { width: 96vw; margin: 0 auto; }
  .tabs { gap: 2px; }
  .tab-btn { padding: 7px 12px; font-size: 12px; }
  .config-actions { flex-direction: column; }
  .config-actions .btn { width: 100%; justify-content: center; }
  nav a { padding: 11px 10px; }
  .btn  { padding: 10px 16px; }
}

@media (max-width: 480px) {
  .cards    { grid-template-columns: 1fr 1fr; }
  .meta-grid { grid-template-columns: 1fr; }
  #heatmap  { grid-template-columns: repeat(3, 1fr); }
  .card     { padding: 14px; }
  .hero h1, .page-header h2 { font-size: 17px; }
}